Current Status
Not Enrolled
Price
£Call to enrol
Get Started
or

Please Read Below:

The price of this course is £75 (group discounts are available). Please call +44 7922 684720 to enrol on this course, as we have limited spaces available.

Who is this qualification for?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

How long will it take?

To complete this qualification learners should expect to undertake 6 guided learning hours.

Topics covered

These include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .

Assessment method

This qualification is assessed by a multiple-choice test.