Who Is This For? This qualification is for those working in customer and service user facing roles, and may have to deal with frustrated and angry people.
Pre-Requisites: This qualification is available to those over 16 years. Learners should have a sufficient command of English, in order to complete the assessments.
Progression Route: Learners may progress onto the following qualifications:
QNUK Level 3 Award in Security Management (RQF)
QNUK Level 3 Award in Workplace Risk Assessment (RQF)
QNUK Level 3 Award in the Delivery of Conflict Management Training (RQF)
Find a Centre: To find a centre that offers this qualification in your area, please contact us